wangi Privacy Policy

This page describes what we collect when you use wangi and how we keep that data protected across our platform.

We at wangi operate an online entertainment service available where local law permits. When you open an account, deposit funds, place a wager on Liga 1 fixtures or Piala AFF tournaments, play live blackjack with our dealers, or withdraw your balance, we collect and process personal information. Our commitment is to handle that data transparently, securely, and only for the purposes you authorise.

We serve players across Indonesia's major cities—Jakarta, Surabaya, Bandung, Medan, and Semarang—through payment methods including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers. This policy explains our data practices for every step of that journey.

What we collect on wangi

We collect your email address, full name, date of birth, and phone number when you register an account. During our Know Your Customer (KYC) verification process, we ask for a national identity document—such as a passport or government-issued ID—and may request a recent utility bill or bank statement to confirm your address. We do this to comply with anti-money-laundering regulations in the jurisdictions where we operate.

When you deposit funds via DANA, e-wallet, or another payment provider, our payment processors record the transaction amount, timestamp, and payment method. We also log your device type, browser version, and IP address each time you log in. If you contact our customer support team via email or live chat, we retain a record of that conversation.

We do not sell your personal data to third parties for marketing purposes. We do not store your payment card details on our servers; our payment partners handle that encryption separately.

How we use your data on wangi

We use your email and phone number to send account notifications—such as login alerts, deposit confirmations, and withdrawal status updates. We analyse your account behaviour to detect fraudulent activity and money-laundering patterns. If you claim a bonus offer during Idul Fitri or another promotional period, we track your wagering activity to ensure you meet the terms before we release your winnings.

Our live-dealer studios, where you play blackjack, roulette, baccarat, and Dragon Tiger, record video and audio for quality assurance and dispute resolution. We do not publicly broadcast or share that recording; it remains on our secure servers and is only reviewed if a player files a complaint.

We share your data with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), our KYC verification vendors, and our customer-support platform. Each of these third parties signs a data-processing agreement with us. Our servers may sit outside your jurisdiction; we maintain standard encryption and access controls.

Your rights on wangi

You have the right to request a copy of all personal data we hold about you. You may ask us to correct inaccurate information—for example, if your name or address is misspelled in our KYC records. You may request deletion of your account and associated data, subject to legal retention requirements (we must keep records for anti-money-laundering compliance for a set period after account closure).

To exercise any of these rights, contact our support team via email or live chat. We aim to respond to data-access requests within fourteen business days. If you believe we have mishandled your data, you may lodge a complaint with the relevant data-protection authority in your jurisdiction.

Cookies and tracking on wangi

Our wangi platform uses session cookies to keep you logged in while you browse games, place wagers, or view your account balance. We use analytics cookies (via standard industry tools) to understand how players navigate our live-dealer tables, sportsbook, and slot games. We do not use cookies to track you across other websites.

You may disable non-essential cookies in your browser settings. Disabling session cookies will log you out of wangi; disabling analytics cookies will not affect your ability to use the platform.

How we protect your data on wangi

We encrypt all data in transit using TLS 1.2 or higher. Our servers are protected by firewalls and intrusion-detection systems. Our staff access your personal data only on a need-to-know basis and sign confidentiality agreements. We perform regular security audits and penetration tests.

No security system is perfect. If we discover a data breach affecting wangi users, we will notify you within the timeframe required by applicable law.

Contact our wangi support team

If you have questions about this privacy policy, wish to exercise your data rights, or suspect a security issue, reach out to our multilingual support team. We maintain English-language support as standard and can connect you with a specialist in your region.

Our standard response window is two business days for data-access requests and one business day for urgent security reports.

Policy summary for wangi players

This privacy policy reflects our commitment to handle your information fairly and lawfully. We collect only the data necessary to verify your identity, process your deposits and withdrawals, operate our live-dealer studios, and comply with anti-money-laundering rules. We do not sell or share your information for marketing purposes without your permission.

Your data is encrypted, protected by firewalls, and accessible only to authorised wangi staff members. You have the right to request a copy, correct inaccuracies, or ask for deletion (subject to legal retention periods). If you believe we have mishandled your data, you may file a complaint with your jurisdiction's data-protection authority.

Our services are available only where applicable local law permits. We update this policy periodically; we will notify you of material changes via email.